![]() "We recognize falling short and sincerely apologize."Īccording to Southwest Airlines' website, "Customers holding any Southwest reservation from Sunday, December 25 through Monday, January 2, may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge. "On the other side of this, we’ll work to make things right for those we’ve let down, including our Employees," the statement concludes. It goes on to say that they are "working to reach customers whose travel plans will change." "As we continue the work to recover our operation, we have made the decision to continue operating a reduced schedule by flying roughly one third of our schedule for the next several days," the statement read. Southwest said it anticipates "additional changes with an already reduced level of flights as we approach the coming New Year holiday travel period." What's next?įor those holding out hope, it doesn't appear like things will be getting better soon. The Southwest flight cancellation policy is simple: You can cancel your flight at any time, with no cancellation fees, up to 10 minutes before the flights scheduled departure. While the airline blamed the crisis partly on bad weather in Florida, Southwest canceled flights for far longer. "The totality of our operation has been affected over the past few days and will continue to be for a few days to come," Southwest spokesperson Chris Perry said. In October 2021, Southwest canceled more than 2,000 flights over a four-day period. ![]() regulators and lawmakers amid a days-long meltdown of holiday air travel. ![]() This forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity."ĭespite questions surrounding staffing, a spokesperson also told NBC Chicago Tuesday there was "no nationwide walkout or any type of walkout of employees in any capacity," calling such reports "completely unfounded." Southwest Airlines accounted for about 85 percent of canceled domestic flights Tuesday, drawing the attention of U.S. We were fully staffed and prepared for the approaching holiday weekend when the severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 travel markets in the U.S. "We’re working with safety at the forefront to urgently address wide-scale disruption by rebalancing the airline and repositioning crews and our fleet ultimately to best serve all who plan to travel with us. "Our heartfelt apologies for this are just beginning," the airline said in a release. Shortly after that statement to NBC 5, the airline issued a public apology, saying it recognized it had fallen short. Southwest Airlines has posted on its travel disruption FAQs that the airline will 'honor reasonable requests for reimbursement for meals, hotel, and alternate transportation' for customers impacted by a flight cancellation or significant flight delay between Dec. Lost Luggage? Here's What to Do If Your Bag is Missing as Suitcases Pile Up at Airports Look for the Manage Reservations option on our website or app and then tap or click the Cancel option.
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